Refund and Returns Policy

Comfort Chefs > Refund and Returns Policy

1. Introduction

At Comfort Chefs, we are dedicated to providing high-quality frozen meals and excellent customer service. Due to the perishable nature of our products, we have specific guidelines for refunds and returns to ensure the safety and satisfaction of our customers. This policy outlines the conditions under which refunds and returns are accepted and the process for requesting them.

2. Returns

2.1 Eligibility for Returns

Given the perishable nature of our frozen food products, returns are only accepted under the following conditions:

  • The product received is incorrect, damaged, or defective upon delivery.
  • The return request is made within 24 hours of receiving the product.
  • The product has remained frozen and is in its original packaging.

2.2 Non-Returnable Items

We do not accept returns for:

  • Products that have been opened or partially consumed.
  • Items that have not been kept frozen.
  • Products purchased on sale or with a discount code.
  • Gift cards.

3. Refunds

3.1 Eligibility for Refunds

Refunds are available for:

  • Incorrect, damaged, or defective products.

3.2 Process for Refunds

To request a refund, please follow these steps:

  1. Contact us at info@comfortchefs.co.za or call 082 719 4373 within 24 hours of receiving your order.
  2. Provide your order number, details of the product, and the reason for the refund request.
  3. If applicable, we may request photos of the damaged or defective product.

Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

3.3 Partial Refunds

Partial refunds may be granted under certain circumstances, such as:

  • Products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Refund requests made after the 24-hour period but within a reasonable timeframe.

4. Exchanges

We only replace products if they are incorrect, damaged, or defective. If you need to exchange an item for the same product, please contact us at info@comfortchefs.co.za or call 082 719 4373. Provide your order number, details of the product, and the reason for the exchange request.

5. Return Shipping

Due to the perishable nature of our products, we do not require the return of the frozen items. If your return request is approved, we will provide instructions on how to handle the product. You will not be responsible for return shipping costs.

6. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Comfort Chefs
Email: info@comfortchefs.co.za
Phone: 082 719 4373

Thank you for choosing Comfort Chefs. We value your satisfaction and are committed to providing the best possible service.